Refunds & payment help
If you were charged twice, did not receive credits, or cannot use the service as described, contact OneDollarSmile@proton.me. Include your checkout email, payment date and receipt reference. Do not send card details.
We will investigate and explain the available remedy. Nothing here excludes your rights under Australian Consumer Law or other applicable consumer law. If a consumer guarantee is not met, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.
If you simply changed your mind, contact us to discuss your request. This page does not promise an automatic change-of-mind refund.
What happens to credits
Refunds and payment disputes adjust the credits associated with the payment. If those credits have already been spent, your account may show no available credits and future purchases may first cover the adjustment. Contact us if an adjustment is unexpected or incorrect. Existing saved greetings are not automatically deleted by a refund.
An approved refund is returned through the payment provider to the original payment method, subject to its processing times. Check your receipt and checkout terms for any payment-provider support options.